Privacy Policy Naga26 — Our Commitment to Protecting Your Personal Data

1 Introduction

Welcome to the naga26 Privacy Policy page. We understand that your trust is the foundation of the relationship we build together. When you register and use the naga26 platform, you entrust us with some of your personal information — a responsibility we take with full awareness and care.

This document is written in plain language by design. We do not want you to have to interpret complex legal text to understand what happens with your data. Each section is crafted to give you a clear, honest, and complete picture of naga26's data handling practices.

This privacy policy applies to all naga26 platforms — the naga26.fun website and the official naga26 mobile app for Android and iOS. Should there be any difference between this policy and any specific privacy notice that may appear in a particular section of the platform, that specific notice shall take precedence for that context only.

2 Information We Collect

Naga26 collects your personal information through several different methods as you interact with our platform. Below is a detailed explanation of the types of information we collect and how it is collected:

2.1 Information You Provide Directly

This is the information you entered yourself while using our platform:

• Registration information: full name, email address, mobile phone number, date of birth, and password;
• Identity verification (KYC) information: copy of identity card, passport, or other official identification documents, as well as bank statements or proof of address;
• Financial information: bank account number, bank name, and digital wallet details (TnG, GrabPay) for deposit and withdrawal purposes;
• Communications with us: messages you send to our customer support team via live chat, email, or other channels.

2.2 Information Collected Automatically

When you use our platform, our systems automatically record certain technical information:

• Log data: IP address, browser type, operating system, pages visited, and time of visit;
• Device data: device type, unique device identifier, app version, and language settings;
• Usage data: games played, session duration, total wagering amount, and general account activity;
• Location data: general location information based on your IP address for security and regulatory compliance purposes.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from trusted third-party sources, such as:

• Identity verification service providers that assist us in verifying KYC documents;
• Payment service providers that process your deposit and withdrawal transactions;
• The anti-money laundering (AML) screening database we use to comply with financial regulations.

2.4 Data Types and Purpose of Collection

3 How We Use Your Data

The information we collect is used specifically for the following purposes, and nothing beyond that:

3.1 Service Provision and Management

Our primary purpose for collecting your data is to deliver the full naga26 platform experience. This includes creating and managing your account, processing deposits and withdrawals, managing your participation in games, and processing bonus and promotional claims.

3.2 Security and Fraud Prevention

We use your data to detect and prevent fraudulent activity, money laundering, unauthorised access, and platform abuse. This includes monitoring unusual transaction patterns, verifying identity at login, and ongoing account risk assessment.

3.3 Regulatory and Legal Compliance

As a responsibly operated platform, naga26 is required to retain certain records and provide information to relevant authorities when mandated by law. Your data may be used to fulfil these reporting obligations.

3.4 Customer Support

When you contact our support team, we use your account information and interaction history to provide accurate and efficient assistance. This ensures you do not need to repeat the same information each time you reach out to us.

3.5 Marketing Communications

With your consent, we may send you information about naga26 promotions, new bonuses, and exclusive offers via email or in-app notifications. You may opt out of marketing communications at any time through your account settings or by contacting our support team.

3.6 Platform Improvement

Your usage data and feedback help us understand how members use the platform, identify areas for improvement, and develop new features that are more useful to you.

4 Information Sharing with Third Parties

Naga26 does not sell, rent, or trade your personal data. However, there are limited situations where we share your information with specific parties:

4.1 Trusted Service Providers

We work with selected companies that help us operate the platform — including payment service providers, gaming solution providers, cloud service providers, and identity verification companies. All these providers are bound by strict data protection agreements and may only use your information for the purposes we specify.

4.2 Legal Requirements

We may disclose your information to government authorities, law enforcement agencies, or courts when required to do so by law, court order, or direction from a legitimate regulatory body.

4.3 Protection of Our Interests and Other Members

In situations where there is a threat to the security of the platform or the legitimate interests of other members — such as in cases of fraud or cybercrime — we reserve the right to share necessary information with the relevant parties for protection and enforcement purposes.

5 Cookies and Tracking Technologies

Naga26 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies: Help us understand how you use the platform so we can improve it. This information is collected anonymously.
• Functional Cookies: Allow the platform to remember your preferences such as language, display settings, and other preferences for a more personalised experience.
• Analytics Cookies: We use internal analytics tools to measure platform traffic and usage patterns for service improvement purposes.

5.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the naga26 platform. Cookie settings can also be managed in your account settings.

6 Data Security

Protecting your personal data is Naga26's highest priority. We implement multiple layers of technical and organisational security measures to ensure your information is always protected:

• Data encryption in transit: All communications between your device and naga26 servers are secured with HTTPS protocol and SSL/TLS 256-bit encryption;
• Data encryption at rest: Sensitive data is stored in encrypted form using the latest industry-standard encryption algorithms;
• Layered access controls: Access to member data is restricted to specifically authorised personnel only, with multi-factor authentication (MFA) enforced;
• Continuous security monitoring: Our systems are monitored 24 hours a day, seven days a week to detect any suspicious activity or intrusion attempts;
• Regular security audits: We conduct regular security assessments and penetration testing by independent security experts;
• Staff training: All naga26 staff who handle member data receive comprehensive and up-to-date data protection training.

7 Your Rights Over Your Personal Data

As a naga26 member, you have certain rights regarding the personal data we hold about you. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our privacy team via live chat or support email. We will verify your identity before processing any request to ensure the security of your account.

8 Data Retention Period

Naga26 retains your personal data only for as long as necessary for the stated purpose or as required by law. The following are our general data retention guidelines:

• Active account data: Retained for as long as your account is active and for a specified period after account closure;
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with Malaysia's financial and tax legal requirements;
• KYC documents: Retained for a minimum of five (5) years after the business relationship ends, in line with anti-money laundering legal requirements;
• Support communication logs: Retained for two (2) years for reference and service quality improvement purposes;
• Cookie and analytics data: Retained for no more than twelve (12) months unless otherwise stated.

When data is no longer needed and there is no legal obligation to retain it, naga26 will securely delete or destroy that data in accordance with established procedures.

9 Changes to This Privacy Policy

Naga26 reserves the right to update or modify this privacy policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we handle your personal data.

When significant changes are made, we will notify you via:

• Notifications displayed prominently on the Naga26 website;
• A notification email to the email address registered to your account;
• Push notifications via the Naga26 mobile app if you have enabled that feature.

The latest update date is always displayed at the top of this document. Continued use of the naga26 platform after changes take effect constitutes your acceptance of the latest version of this privacy policy. If you do not agree with the changes made, you have the right to close your account before they come into force.

10 Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, we encourage you to contact us directly. Our privacy and customer support teams are ready to assist you:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat button on the naga26 platform;
• Email: Send your privacy enquiries to [email protected] — we aim to respond within 48 business hours;
• FAQ Section: Visit page FAQ us for answers to frequently asked questions about privacy and data security.

If you are not satisfied with our response to your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection (JPDP) Malaysia or the relevant regulatory body under applicable law.